Privacy Policy

Last updated: 22/04/2026

Sage Pharmaceuticals (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, transparently, and in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or interact with our services.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information when you:

  • Create an account
  • Place an order
  • Subscribe to newsletters or updates
  • Contact customer support
  • Complete forms on our website

This may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment details (processed securely by third‑party providers)
  • Health‑related information you choose to share when seeking product guidance

1.2 Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies (see Section 7)

1.3 Sensitive Information

We do not require medical records or diagnostic information. If you voluntarily share health‑related details (e.g., symptoms or product suitability questions), we treat this as confidential and process it only to provide relevant support.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website performance and user experience
  • Send service updates, newsletters, or promotional content (with your consent)
  • Ensure compliance with legal and regulatory obligations
  • Prevent fraud and maintain platform security

We do not sell your personal information to third parties.

3. Legal Basis for Processing

We process your information under one or more of the following legal bases:

  • Contractual necessity — to fulfil orders or provide services
  • Legitimate interests — improving our website, preventing fraud
  • Consent — for marketing communications or optional data you provide
  • Legal obligation — record‑keeping, regulatory compliance

4. How We Share Your Information

We may share your information with:

  • Payment processors (secure, PCI‑compliant)
  • Delivery and logistics partners
  • IT and website service providers
  • Regulatory authorities, where required by law

All partners are required to handle your data securely and only for the purposes we specify.

We do not share your information for advertising networks or unrelated marketing.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Maintain accurate business records

You may request deletion of your data at any time (see Section 9).

6. How We Protect Your Information

We use a combination of technical and organisational measures, including:

  • Encrypted data transmission (HTTPS)
  • Secure servers and firewalls
  • Access controls and authentication
  • Regular security audits

While no system is completely risk‑free, we take all reasonable steps to safeguard your information.

7. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable essential site functionality
  • Improve performance and analytics
  • Remember your preferences
  • Support secure checkout

You can manage or disable cookies through your browser settings. For full details, see our Cookie Policy.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion (“right to be forgotten”)
  • Object to certain types of processing
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, contact us using the details below.

10. International Data Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Secure processing agreements

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can contact us at:

Sage Pharmaceuticals
Email: info@sagepharmaceuticals.co.uk

Address: Flat 2 4 Christ Church Road,
Surbiton, KT5 8JJ

Phone: +44 20 7946 0123

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.