Terms & Conditions

Last updated: 22/04/2026

Welcome to Sage Pharmaceuticals. These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from our site, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with any part of these Terms, you should not use our website.

1. About Us

“Sage Pharmaceuticals”, “we”, “us”, and “our” refer to the company operating this website.

Company Name: Sage Pharmaceuticals
Address: Flat 2 4 Christ Church Road,
Surbiton, KT5 8J
Email: info@sagepharmaceuticals.co.uk
Phone: +44 20 7946 0123

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

You must not:

  • Attempt to gain unauthorised access to our systems
  • Interfere with website functionality
  • Use automated tools to extract data
  • Misuse any content, trademarks, or intellectual property

We may suspend or terminate access if misuse is detected.

3. Product Information & Medical Disclaimer

3.1 Accuracy of Information

We aim to provide accurate, up‑to‑date product information. However:

  • Product descriptions may vary slightly
  • Packaging may differ from images
  • Information is provided for general guidance only

3.2 Not a Substitute for Medical Advice

Content on this website does not replace professional medical advice. Always consult a qualified healthcare professional before starting or stopping any treatment.

We are not responsible for decisions made based on website content.

4. Orders & Payments

4.1 Order Acceptance

Your order is an offer to purchase. We reserve the right to:

  • Accept or decline orders
  • Cancel orders due to stock issues, pricing errors, or regulatory restrictions

You will receive an email confirmation once your order is accepted.

4.2 Pricing & Availability

Prices are shown in GBP and include applicable taxes unless stated otherwise. We may update prices at any time.

4.3 Payment Processing

Payments are handled securely by third‑party providers. We do not store full payment card details.

5. Delivery

Delivery times are estimates and may vary due to courier delays or external factors.

We are not liable for delays outside our control, but we will always support you in resolving delivery issues.

Full details are available in our Shipping Policy (optional if you want one created).

6. Returns, Refunds & Exchanges

Our Returns & Refunds Policy forms part of these Terms.

Key points:

  • Medicines and opened personal‑care items cannot be returned
  • Damaged or incorrect items are eligible for replacement or refund
  • Change‑of‑mind returns apply only to unopened, non‑medicinal items

See the full Returns & Refunds Policy for details.

7. Promotions, Discounts & Vouchers

Promotional codes:

  • Must be used within the stated timeframe
  • Cannot be combined unless specified
  • Are non‑transferable and have no cash value

We may withdraw promotions at any time.

8. Intellectual Property

All content on this website — including text, graphics, logos, product descriptions, and images — is owned by or licensed to Sage Pharmaceuticals.

You may not:

  • Copy
  • Reproduce
  • Modify
  • Distribute
  • Use content for commercial purposes without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Sage Pharmaceuticals is not liable for:

  • Losses arising from misuse of products
  • Indirect or consequential damages
  • Loss of data, revenue, or business
  • Delays or disruptions beyond our control

Nothing in these Terms limits your statutory consumer rights.

10. User Accounts

If you create an account:

  • You must provide accurate information
  • You are responsible for keeping your login details secure
  • You must notify us immediately of any unauthorised access

We may suspend accounts that breach these Terms.

11. Privacy & Data Protection

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the processing of your data as described in that policy.

12. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for:

  • Their content
  • Their privacy practices
  • Any transactions made on external websites

Use third‑party links at your own discretion.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Continued use of the website indicates acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, please contact:

Sage Pharmaceuticals
Email: info@sagepharmaceuticals.co.uk

Address: Flat 2 4 Christ Church Road,
Surbiton, KT5 8JJ

Phone: +44 20 7946 0123